Draft for launch configuration. The final return window, eligibility rules, exclusions, return address and refund timing will be published on this page as soon as it is confirmed.
Our intent
We intend to offer a straightforward return process for unused products in their original packaging, along with the consumer rights that apply in your region.
We are deliberately not stating a specific number of days yet. Publishing a return window we have not finalised with our fulfillment setup would not be honest, so the exact window will appear here before the first order can be placed.
What will be confirmed before launch
The return window and the date it starts from; which products and conditions are eligible; any exclusions such as used consumable heads or pads; who covers return shipping; the return address and process; and how long refunds take to appear.
Damaged or incorrect items
If an order arrives damaged, incomplete or incorrect once ordering is live, contact support with your order number, a description of the issue and photos of the product and packaging.
We will work through those cases individually and will not ask you to return a damaged item at your own expense.
Cancellations
Cancellation options before dispatch will be described here alongside the final returns policy.
Contact
Questions about returns can be sent through the Contact page. Please include your order number so we can find the order quickly.